GenAI Customer Care Project Now Saving $4M/yr for Car Insurance Firm, Jerry
Customer care transformation at a $450M car services company
This is one of the better case studies that I know of. The GenAI project is already implemented and saving money.
Jerry is a company that aims to help consumers manage everything related to car ownership in one app, including comparing car insurance quotes, finding repair shops and quotes, and reaping savings through safe driving.